Many PS4 users are reporting different issues based on the error code NW-31194-8 while logging into the PlayStation Network. Sony has previously mentioned that they were aware about the problem their users are experiencing and also claimed that their engineers are investigating on the issue. Later, they provided a temporary fix for many users residing in Asia and Europe who weren’t able to get back online yet. The temporary fix involved the settings that they needed to set up the MTU Settings in their console.
Since the 2.0 firmware update, many users signed up to the PlayStation Network have been reporting about issues while logging into their consoles. The error involves an error code, NW-31194-8 as mentioned above.
Sony hasn’t provided any actual fix for this issue. But, they have provided a temporary fix for resolving the issue.
If this error code is stopping you from getting connected to the PlayStation Network, you need to get further in this article. This error usually appears when you install the latest software or firmware updates on your PS4 console. You can also receive this error code for a totally unique case. One of the PS4 users have reported the following issue:
“I am unable to connect to the PlayStation Network. I am getting an error code NW-31194-8. This error code is preventing me from connecting to the PSN. I was in my friend’s house while I was trying to connect to the network and it connected. As soon as I returned bacl to my home, I set up my PlayStation 4 and I connected to the network. Then, I tried logging into the PlayStation Network. But, I couldn’t since this error came up.”
Today, we are providing you the solution for resolving this NW-31194-8 error code issue. This will certainly help you at a higher rate in case you are experiencing this error.
Before Getting Started
Before getting onto the methods, you need to check the PlayStation Network Service Status from their official website here: https://status.playstation.com/. You should also go to the official website of the game you are trying to play to find out if their servers are up and running well or not.
If you are sure that both the PSN services and the game servers are running correctly, you need to check your network hardware.
First, you need to go to the PlayStation 4 Settings from the Home Screen.
Then, you need to select Network and click on ‘Test Internet Connection‘ to check your network status.
You should also be sure to update your router to its latest firmware version. If you haven’t turned off your router and network hardware for a quite long time, you need to turn off your router or modem and unplug all the cables. Then, you need to stay idle for about 10-15 minutes and then you need to plug back all the cables with your network hardware.
If the PSN services and the game servers are running correctly and your network hardware is fine, you can get over to the methods below to resolve the issue in case the servers aren’t the reasons for your issue.
Fix the NW-31194-8 PS4 Error
We are providing you a couple of different methods to resolve this issue. We are sure that these methods would certainly help you to get back into the PlayStation Network.
Method 1: Changing the MTU Settings
You can try changing your MTU Settings to 1470 or 1473 from the default 1500 to check if the issue is resolved or not. If you are unsure about how you can change the MTU Settings, you can follow the instructions below:
- First, go to your PS4 Home Screen and select Settings and then get over to the Network.
- Then, you need to click on “Set Up Internet Connection” and finally you need to perform a custom setup for your WiFi or LAN Cable (Wired).
- When you reach the MTU Settings, you need to change the MTU to 1470 or 1473 from the default value.
After you have changed the MTU Settings, you can leave the rest settings as it is and then try to check if the issue is resolved.
If the error isn’t resolved yet, you can repeat the process by changing the MTU Settings to any values between 1472 and 1450. After you have done this, you can restart your console and check whether the issue is resolved or not.
Method 2: Changing DNS Settings
You can also resolve this issue by changing your DNS settings. If the previous method didn’t work for you, this method might certainly help you fix the error.
To change the DNS Settings, you need to follow the instructions below:
- First, you need to go to your PS4 Home Screen and select Settings.
- Then, you need to select Network and then click on “Set Up Internet Connection“.
- You need to select WiFi or LAN Cable (Wired) based on what kind of network you are using and then you need to perform a Custom setup of the network.
- You shouldn’t be using DHCP and then in the DNS Settings, you need to select Manual. In the Primary DNS field, you need to enter 22.214.171.124 and 126.96.36.199 in the Secondary DNS field.
- You can leave MTU Settings as Automatic or do the same as in the previous method
Now, you can save the settings and try to check if the problem is resolved or not.
If the issue isn’t resolved yet, you can contact the PlayStation Customer Support.
You can also write about your problem in detail in the comments. We would try to respond to you right back away.