How to fix PS5 Error Code CE-108255-1

BY PlayStation Expert
Troubleshooting PS5 Error Code (CE-108255-1)

PlayStation 5, a widely embraced video game console developed by Sony Interactive Entertainment, has garnered significant popularity since its global release on November 12, 2020. Offering a rich library of both PS4 and PS5 games, it caters to the preferences of avid gamers.

However, like any gaming device, the PS5 is not immune to issues, and some users have reported encountering the error code CE-108255-1 while using the console. To assist users in resolving this problem, MiniTool Partition Wizard has compiled a list of potential solutions for them to try.

About PS5 Error Code CE-108255-1

Table Of Contents hide
1. About PS5 Error Code CE-108255-1
2. Possible Solutions:
2.1. Method 1: Disable HDCP on the Console
2.2. Method 2: Change the Language on Your Console
2.3. Method 3: Reinstall the Problematic Game or Application
2.4. Method 4: Update Your PS5 System Software
2.5. Method 5: Rebuild Database
2.6. Method 6: Clean the Game Disc
2.7. Method 7: Reset PS5

The PS5 error code CE-108255-1 occurs within applications or games on the console and has been reported across various games, including Call of Duty Cold War, Marvel’s Spider-Man: Miles Morales, and Dirt 5. Typically accompanied by an error message indicating an issue with the game or app, users are prompted to report the error to Sony Interactive Entertainment to contribute to the improvement of PS5 hardware, software, and services.

Possible Solutions:

Method 1: Disable HDCP on the Console

HDCP, or High-bandwidth Digital Content Protection, can sometimes interfere with gameplay capture features and result in the error code CE-108255-1. Users are advised to disable HDCP by navigating to Settings > System > HDMI and toggling off the Enable HDCP option.

Method 2: Change the Language on Your Console

Language pack issues may contribute to the error. Changing the console language to English (United States) under Settings > System > Language might resolve the problem.

Method 3: Reinstall the Problematic Game or Application

Updating the game or application with the latest patches is recommended. If the error persists, reinstalling the problematic game or application may be necessary. Users can do this by going to Settings > Storage > Console Storage (or Extended Storage for external drives) and selecting the target game or app for deletion. Afterward, they can download and reinstall it.

Method 4: Update Your PS5 System Software

Keeping the PS5 system software up-to-date is crucial. Users can enable automatic updates through Settings > System > System Software > Update System Software. Alternatively, if the console doesn’t find updates automatically, users can download and install the latest system software manually in Safe Mode using a USB flash drive formatted to FAT32.

Method 5: Rebuild Database

If the error persists after updating the system software, rebuilding the database in Safe Mode may help. This process, accessible through Safe Mode, scans the drive and creates a new database without losing data.

Method 6: Clean the Game Disc

For users experiencing the error while playing a game from a disc, physical inspection and cleaning of the disc are advised. Users should ensure there is no damage to the disc, clean it thoroughly, and reinsert it into the console.

Method 7: Reset PS5

If all else fails, resetting the PS5 to its original state may be necessary. Users should back up their data, connect an external drive, and follow the steps in Settings > System > Back Up and Restore > Back Up your PS5. After creating a backup, users can reset the console in Safe Mode by selecting Reset PS5.

Should the error persist, contacting PlayStation Support for further assistance is recommended.

By exploring these methods, users can address the PS5 error code CE-108255-1 and resume an uninterrupted gaming experience.

Frequently Asked Questions (FAQ)

  1. What is PlayStation 5 (PS5)?
  • PlayStation 5 is a video game console developed by Sony Interactive Entertainment, serving as the successor to the PlayStation 4. It was released globally on November 12, 2020.
  1. How do I resolve the PS5 error code CE-108255-1?
  • Refer to our comprehensive guide above for various methods to troubleshoot and resolve the PS5 error code CE-108255-1. Methods include disabling HDCP, changing language settings, reinstalling games, updating system software, rebuilding the database, cleaning game discs, and performing a console reset.
  1. What is HDCP, and why should I disable it on my PS5?
  • HDCP stands for High-bandwidth Digital Content Protection, a digital copy protection feature. Disabling HDCP is recommended when using game capture devices like Elgato, as it can interfere with gameplay capture features, potentially causing errors like CE-108255-1.
  1. How can I update the PS5 system software?
  • PS5 system software can be updated through the internet by enabling automatic updates in Settings > System > System Software > Update System Software. Alternatively, updates can be performed in Safe Mode using a USB flash drive with the latest system software downloaded from the official PlayStation website.
  1. Is it safe to rebuild the database on my PS5?
  • Yes, rebuilding the database in Safe Mode on the PS5 is a safe operation and won’t result in data loss. This process scans the drive and creates a new database without affecting user data.
  1. How do I clean a game disc on PS5?
  • To clean a game disc on PS5, eject it from the console and visually inspect for damage. Clean the disc’s surface using a soft, lint-free cloth, removing any fingerprints, smudges, dirt, or dust. Reinsert the cleaned disc into the console.
  1. What should I do if none of the troubleshooting methods work?
  • If the PS5 error code CE-108255-1 persists despite trying the recommended methods, users are advised to contact PlayStation Support for further assistance and guidance.
  1. How can I back up my data before resetting my PS5?
  • Connect an external hard drive or USB flash drive to your PS5, go to Settings > System > Back Up and Restore > Back Up your PS5. Follow the on-screen instructions to back up the desired data types. Ensure the backup is complete before proceeding with a console reset.
  1. Can I play PS4 games on the PS5?
  • Yes, PS5 is backward compatible, allowing users to play a vast library of PS4 games on the new console. Some titles may receive enhancements for the PS5 hardware.
  1. Where can I find official updates and information about the PS5?
    • Official updates, announcements, and support information for the PS5 can be found on the official PlayStation website (https://www.playstation.com/), as well as on the console itself through system notifications and the Settings menu.
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